At Offray® Ribbon, Satin Ribbon, Grosgrain Ribbon, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website offray.shop (the “Site”), and your choices regarding use, access and correction of your personal information.
Collection of Personal Information
When you visit the Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Information we collect automatically:
- Device information – We may collect device-specific information such as your hardware model, operating system version, unique device identifiers, browser type, IP address.
- Log information – We collect information about your use of the Site, such as the type of browser you use, app version, access times, pages viewed, clickstream to, through and from our Site.
- Tracking technologies – We use cookies and similar tracking technologies to track the activity on our Site and store certain information. These tracking technologies help us understand how you interact with the Site, monitor aggregate usage, remember your settings, and provide you with a personalized experience.
Information you provide:
- Account information – We collect information about you during account registration or any other type of form submission, including your name, email address, phone number, billing information and shopping preferences.
- Orders – We collect order information including what items were purchased, when and where they were shipped, and any notes provided to us at checkout.
- Customer service correspondence – If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and any attachments you may send to us, and any other information you may choose to provide.
Information from other sources: We may occasionally obtain information about you from other sources, such as updated delivery and address information from our carriers or other third parties.
Use of Personal Information
We use the information we collect for purposes described in this policy or disclosed to you on the Site. For example, we may use your information to:
- Operate, maintain, enhance and provide features of the Site.
- Process orders and provide products and services.
- Communicate with you about your account or transactions, changes to policies, other notifications, and respond to your comments and questions.
- Personalize your experience by providing customized content, recommendations, and offers.
- Provide customer support and respond to requests.
- Carry out technical operations such as updating software and managing stability and security.
- Monitor and analyze Site usage and trends to improve your experience and the overall Site.
- Notify you about software updates and changes to policies.
- Correspond with you about products and services you have downloaded or purchased.
- Comply with legal obligations.
Disclosure of Personal Information
We do not sell, trade or rent your personal information to third parties. We do work with vendors who help us manage our website or process orders and they have access to personal information needed to provide those functions. We require vendors with access to personal data to agree to privacy standards at least as stringent as our own.
We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify you. We may disclose personal information to comply with legal obligations, enforce our policies, respond to claims, or protect rights and safety. We may also share information with companies assisting in fraud protection or investigation.
In the event of a sale, merger, consolidation, bankruptcy, dissolution or other major corporate change, we reserve the right to sell or transfer your data as part of that transaction. You will have the opportunity to opt-out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.
Your Choices & Rights
Account Information and Settings – You may update account information and modify preferences like email subscriptions through your account settings or by contacting us.
Access Rights – You may request access to the personal data we hold about you and we will provide you with a copy of that data in a structured, commonly used, and portable format.
Deletion Rights – You may request deletion of personal data we hold about you, subject to certain exceptions like our need to retain data related to purchases for record-keeping. We will delete your data on request unless we have a legal obligation to retain it.
Consent Choices – You may change consent preferences around optional processing like marketing communications through your account, our preference center, or device-level settings.
Rectification Rights – You have the right to correct any inaccurate or incomplete personal information we hold about you.
Restriction Rights – You may ask us to restrict the processing of your personal data in certain situations, like if you believe the data is inaccurate or our processing is unlawful. We are not required to agree to a restriction request but will notify you if we refuse.
Objection Rights – You may file a formal objection with us regarding processing of your personal data under certain grounds, such as our legitimate interests or for direct marketing. We will cease processing unless we have compelling legitimate grounds to continue or need to process your data for legal claims.
Portability Rights – You have the right to receive a subset of your personal data either for your own use or to transmit to another controller. We will provide data in a commonly used, machine readable format on request.
Erasure Rights – You may request we erase your data under certain conditions, such as when it is no longer needed for the purposes for which it was collected, but we may retain data as necessary to comply with legal obligations.
Right to Complain – You have the right to lodge a complaint about our data practices with your local supervisory authority.
Do Not Track – Some browsers have incorporated Do Not Track features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating you do not wish to be tracked. Those sites may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the site’s privacy practices. We do not alter our practices in response to Do Not Track signals at this time.
To make a request under any of the rights described above, contact us using the information provided below and we will consider all requests in line with applicable laws.
Security of your Personal Information
We take reasonable administrative, physical and electronic measures designed to protect the confidentiality, integrity and availability of your personal information from unauthorized access, disclosure, use and loss. This includes storing data on secure servers, transferring data via TLS, encrypting payment transactions, regular review of security procedures, and use of strict authentication methods for access to data.
While we strive to protect your personal information, no security measures can be 100% secure so we cannot guarantee the absolute security of your data – especially when transmitted over the internet.
Retention of Personal Information
We retain personal data related to your purchase transactions for as long as necessary to provide services, maintain business records for analysis and legal requirements, resolve disputes, enforce our agreements, and as required by data retention laws and regulations.
For users with registered accounts, we will retain personal information associated with the account for as long as the account is considered active. We determine active accounts by login activity and may retain information on inactive accounts as required by laws. Personal information we collected via consent for optional purposes like marketing communications will be kept until you withdraw consent or request erasure.
Cookies and Tracking Technology
What are cookies? Cookies are small text files containing small amounts of data sent by a website and stored on your device. Cookies can be read by the website on your subsequent visits to remember information about you. For example, cookies may store login credentials, site preferences, shopping cart contents, and more.
We use cookies and similar tracking technology for various purposes like:
- Website functionality and performance – Cookies help us remember things about your session and site preferences to improve your experience.
- Personalization – Cookies and tracking help us offer customized content or ads based on your interests and prior activity.
- Fraud prevention – We use cookies and tracking to detect and prevent fraudulent activity.
- Analytics – We use cookies to analyze how visitors interact with our Site and services to optimize performance.
- Advertising – We use cookies to display relevant ads to visitors and measure ad performance.
Types of cookies we use:
- Essential Cookies – These first party cookies allow core website functionality like maintaining your shopping cart and session, authentication, security, and accessibility functions. We cannot disable these cookies without severely impacting the availability and functionality of our services.
- Analytics Cookies – We use Google Analytics and other cookies to analyze how visitors interact with our Site. This helps us understand usage patterns and improve the user experience. You can learn more about Google Analytics cookies here and opt-out here.
- Advertising Cookies – We allow trusted advertising partners to use cookies and similar technologies to collect information about your browsing activity across websites and apps to personalize content and ads. You can opt-out of personalized advertising by visiting the Network Advertising Initiative opt-out page.
Managing cookies: You can modify cookie preferences through your browser settings. The Help menu in most browsers provides information on disabling or deleting cookies. Blocking cookies can impact site functionality and your user experience.
Tracking Technologies We Use
- Pixel tags – These tiny images help us analyze usage patterns and performance. Pixel tags may also be used for advertising and marketing purposes online and in emails.
- Web Beacons – Web beacons, also known as tracking pixels, are used to deliver or communicate information about your visit to a web page to a server. They help us monitor engagement and analyze website traffic.
- Scripts – Scripts are small pieces of code used to collect information about usage and research browsing patterns. Scripts can be embedded or included in our website to collect information and report it back to us.
- SDKs – Software Development Kits (SDKs) or App Developer Kits (APIs) allow us to integrate our services into mobile applications or software. They may enable us to collect device, browsing or usage data similar to other tracking technologies.
Our use of cookies and tracking technology complies with applicable laws. Users in the European Economic Area (EEA) should review our EU User Notice regarding use of cookies and tracking technology.
Third Party Websites
The Site may contain links to third party websites. Any access to and use of such linked websites is not governed by this policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
Children’s Privacy
Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child provided us with personal information, we will promptly delete it in accordance with applicable laws. Contact us if you believe we may have personal information about a child under 13 and we will work to resolve any such issue.
International Data Transfers
We are headquartered in the United States. When you use our Site, your data may be collected in the U.S. and subsequently transferred to servers located in other countries. The data protection laws in these countries may differ from those of your country of residence. By using our Site or providing any personal information to us, you are consenting to such transfer, storage, and processing in the U.S. and other countries.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. If we decide to change our privacy policy in any material way, we will notify you by email or prominent notice on our Site prior to the changes taking effect and update the effective date at the top of this policy. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about our Privacy Policy or information practices, please feel free to contact us at [email protected]